How This FAQ Works for You
We built this page around the questions that actually come up — not a generic list. Each answer covers a real account step, a payment flow, or a device behaviour that matters to you when you're on mobile. Deposits via bKash, Nagad, or Rocket are the most common topic, so those get the most detail here. When you send a deposit through
bKash, the payment clears to your account wallet once the transaction confirms on the bKash side — no manual step needed from you. Withdrawals go back through the same wallet you deposited from, and we verify the account number before releasing funds. If something isn't covered here, our support team handles account and wallet queries directly. This page is kept current; if
a process changes, we update the answer rather than leaving old steps in place.
- bKash deposits
- Nagad transfers
- Rocket payments